Shipping Policy

This Shipping Policy explains the order processing and delivery arrangements applicable to purchases made through www.safipetshop.com.
Safipetshop is in Slovakia and serves customers throughout Europe.

1. Order Processing & Fulfillment
   Orders are normally processed within 1–3 working days after payment and order confirmation.
   During this processing period, the order undergoes strict quality control, is prepared for dispatch, and the relevant delivery arrangements are organized under our directly managed fulfillment operations. The estimated delivery period begins after the order has been officially dispatched.
2. Delivery Destinations & Fraud Prevention
   Safipetshop provides delivery services to customers throughout Europe, subject to the delivery destinations available at checkout.
   The delivery address supplied by the customer must be complete and accurate. To protect our customers and payment network from fraudulent transactions, Safipetshop reserves the right to hold or verify orders that flag our security systems—such as significant discrepancies between billing and shipping addresses—before dispatching the goods.
3. Delivery Carriers
   Depending on the destination and applicable delivery arrangements, Safipetshop works securely with established, reputable carriers and services including:

DHL

FedEx

UPS Priority services

The carrier selected for an order may vary according to destination and operational requirements to ensure the safest transit for your authentic goods.

4. Estimated Delivery Time
   The standard estimated delivery period is 5–9 working days after dispatch.
   The estimated period covers the ordinary transit process following dispatch and may include carrier handling, movement between carrier facilities, and local delivery.
   Delivery times can vary depending on the destination, carrier operations, public holidays, and other circumstances affecting the delivery network. The stated delivery period is an estimate and does not replace any mandatory delivery period or remedy applicable under European Union or Slovak law.
5. Tracking Information
   Safipetshop provides fully transparent delivery tracking information by email to the email address supplied by the customer when placing the order.
   Where tracking information is available, customers may receive notifications at relevant stages of the delivery process, including:

Order dispatch;

Arrival at a carrier facility;

Movement through the delivery network;

Local delivery stages;

Other significant tracking events made available by the carrier.

Customers should ensure that the email address entered during checkout is correct and accessible.

6. Delayed Deliveries & Dispute Resolution
   If an order has not arrived within the standard estimated delivery period, the customer must contact: contact@safipetshop.com
   Safipetshop will review the available tracking information and, where appropriate, initiate an official enquiry with the relevant carrier. Following the carrier investigation and assessment of the circumstances, Safipetshop will determine an appropriate resolution, which may include a full refund or a replacement shipment.
   To resolve issues efficiently, we strongly urge customers to contact our support team to investigate delivery delays before initiating a payment dispute or chargeback with their bank or credit card provider.
7. Lost or Unresolved Deliveries
   Where tracking information indicates that an order has not reached the customer and the matter cannot be resolved through the carrier investigation, Safipetshop will review the circumstances and determine the appropriate resolution. Depending on the circumstances, this may include a replacement shipment or a refund.
   The risk of loss or damage remains with Safipetshop until the goods are physically received by the customer or by a third party designated by the customer other than the carrier, in accordance with applicable European Union consumer legislation.

8. Incorrect Delivery Information
   Customers are strictly responsible for providing accurate delivery information when placing an order.
   If an incorrect or incomplete address is provided, customers should contact contact@safipetshop.com as soon as possible. Where the order has not yet been dispatched, Safipetshop will review whether the delivery information can be amended. Where an order has already been dispatched, any available amendment will depend on the relevant delivery arrangements and carrier procedures. We are not responsible for lost packages resulting from customer-provided incorrect addresses.
9. Delivery Attempts & Customs
   Customers should ensure that the delivery address is accessible and that any relevant delivery instructions are accurate.
   If a carrier makes an unsuccessful delivery attempt, the customer should follow the carrier’s tracking instructions or contact Safipetshop for assistance where appropriate. Repeated unsuccessful delivery attempts may affect the delivery process. Additionally, while we primarily serve the European market, any unforeseen local customs duties, import taxes, or local carrier handling fees remain the responsibility of the receiving customer.
10. Delivery Address Changes
    Requests to change a delivery address should be submitted as soon as possible to: contact@safipetshop.com
    An address change may be possible before dispatch. Once an order has entered the delivery process, changes may depend on the carrier’s available procedures.
11. Delivery to a Third Party
    Customers may provide a delivery address where the goods are to be received by a person designated by the customer. For the purposes of applicable consumer legislation, delivery is considered completed when the goods are physically received by the customer or by a third party designated by the customer other than the carrier.
12. Damaged Goods on Arrival
    If goods arrive damaged, customers should contact immediately: contact@safipetshop.com
    Please include the order number and clear photographs showing the condition of the goods and, where useful, the external packaging. Where the photographs provide sufficient evidence of the reported issue, Safipetshop may arrange a prompt refund or replacement without requiring the damaged item to be returned. Please contact us directly for a swift resolution rather than disputing the charge. This procedure does not limit any mandatory statutory remedies available to consumers under applicable European Union or Slovak law.
13. Delivery and Statutory Rights
    Safipetshop fully complies with applicable European Union and Slovak consumer legislation concerning the delivery of goods. Nothing in this Shipping Policy removes or restricts a mandatory statutory right available to a consumer. Where a specific statutory delivery period or remedy applies to an order, the applicable legal provision takes precedence.
14. Contact Information
    For questions concerning delivery, tracking, or an order, please contact:
    Safipetshop
    Email: contact@safipetshop.com
    • Company: SAFI Pet Shop, s. r. o.
    • Registration No.: IČO: 57501637 / DIČ: 2122789702
    • Address: Soblahov 75, 913 38 Soblahov, Slovakia
    • Phone: +42 1914105100