- What is Safipetshop?
Safipetshop is an online retail brand in Slovakia, offering a curated range of fully authorized pet-care and daily grooming products to customers throughout Europe. We strictly offer items for routine care and make no veterinary or medical claims. Furthermore, to ensure full intellectual property compliance, all visual media, images, and product presentations on our storefront are entirely original or utilize copyright-free assets. - Where is Safipetshop based?
Safipetshop is in Slovakia. - How can I contact Safipetshop?
For questions about products, orders, delivery, or returns, please contact us at:
Email: contact@safipetshop.com- Company: SAFI Pet Shop, s. r. o.
- Registration No.: IČO: 57501637 / DIČ: 2122789702
- Address: Soblahov 75, 913 38 Soblahov, Slovakia
- Phone: +42 1914105100
Email is the preferred and most secure method for order-related enquiries.
- How long does order processing take?
Orders are normally processed within 1–3 working days after confirmation. Processing includes strict quality review, preparation, and dispatch. Once an order has been dispatched, the applicable delivery period begins. - How long does delivery take?
The standard estimated delivery period is 5–9 working days after dispatch.
Safipetshop serves customers throughout Europe and works with established delivery carriers including DHL, FedEx, and UPS Priority services, depending on the destination and applicable delivery arrangements. Delivery times may vary according to destination, carrier operations, public holidays, and circumstances affecting the delivery network. - Will I receive tracking information?
Yes. Tracking information and relevant delivery updates are sent to the email address provided when the order is placed. Where tracking information is available, updates may be issued at important stages such as dispatch, arrival at a carrier facility, and local delivery. Customers should therefore ensure that their email address is entered correctly during checkout. - What happens if my order takes longer than 5–9 working days?
If your order has not arrived within the standard estimated delivery period, please contact: contact@safipetshop.com
Safipetshop will review the delivery information and, where appropriate, contact the relevant carrier to investigate the delay. Following the investigation and assessment of the circumstances, an appropriate resolution may include a full refund or a replacement shipment. To ensure a swift resolution, we strongly request that customers contact our support team directly to resolve any delivery delays before initiating a payment dispute or chargeback with their bank. - What payment methods are accepted?
Safipetshop accepts several commonly used secure payment methods, subject to availability at checkout. Available payment methods may include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Electronic wallets, where available
Other secure payment options displayed at checkout
All transactions are fully encrypted. The payment methods available to a particular customer may depend on the customer’s location, device, browser, and other checkout conditions.
- Is payment made when I place my order?
Yes. The applicable purchase amount is securely processed during checkout when the order is submitted. Before confirming an order, customers can review the applicable product price and other charges displayed at checkout. - Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible at: contact@safipetshop.com
Where an order has not yet been dispatched, we will review the cancellation request and take the appropriate action where possible. Where the order has already been dispatched, the applicable cancellation or statutory withdrawal procedure will apply.
- Do I have a 14-day Right of Withdrawal?
For eligible consumer purchases, consumers have a statutory 14-day Right of Withdrawal under applicable European Union consumer legislation. The withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods. To exercise this right, contact: contact@safipetshop.com
Please provide your order details so that the relevant purchase can be identified. - How do I return an item under the Right of Withdrawal?
If you exercise the Right of Withdrawal in accordance with applicable law, the goods should be returned within the applicable statutory period. The customer should handle the goods only to the extent necessary to establish their nature, characteristics, and functioning. Where permitted by applicable law, a reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning may be taken into account when processing the return. - What if my order arrives damaged or the product has a defect?
Please contact us immediately after receiving the order at: contact@safipetshop.com
Please provide your order number together with clear photographs showing the relevant condition of the product and, where useful, the packaging. Where the photographs provide sufficient evidence of the issue, Safipetshop may arrange a prompt refund or replacement without requiring the damaged item to be returned. Please reach out to us first to resolve the issue quickly rather than filing a chargeback. This process does not limit any mandatory statutory remedies available under applicable European Union or Slovak law. - Do I need to return a damaged item to receive a refund or replacement?
Where the photographs and order information are sufficient to establish the reported issue, Safipetshop may process a refund or replacement without requiring the damaged item to be returned. If additional information is reasonably required to assess the matter, we may request further details concerning the order and the condition of the goods. - How are refunds processed?
Once a refund has been approved, it will be securely processed using the applicable payment method associated with the original transaction, unless another method is required or permitted by law. The time required for the refunded amount to appear may depend on the relevant financial institution and payment processing arrangements. For a statutory Right of Withdrawal, refunds will be handled within the period required by applicable law. - What happens if I receive the wrong product?
Please contact contact@safipetshop.com as soon as possible and provide your order number together with relevant photographs or other information. We will review the order and determine the appropriate resolution, which may include a replacement or refund in accordance with the applicable circumstances and statutory requirements. - What should I do if my delivery address is incorrect?
Please contact us promptly at contact@safipetshop.com. If the order has not yet been dispatched, we will review whether the delivery information can be amended. If the order has already been dispatched, changes may depend on the available delivery arrangements and carrier procedures.
- Can I change my order after payment?
Please contact us as soon as possible if you need to change an order. Changes may be considered where the order has not yet been dispatched. Once an order has entered the dispatch process, changes may no longer be possible. Where a change cannot be made, applicable cancellation and statutory withdrawal rights remain available where the relevant legal conditions are satisfied. - What information should I provide when contacting customer service?
For order-related enquiries, please provide:
Order number;
Name used for the order;
Email address used during checkout;
A brief description of the enquiry;
Photographs where the enquiry concerns damaged or defective goods.
Providing these details helps us identify the relevant order and process the enquiry efficiently.
- How quickly will customer service respond?
Our dedicated customer service team operates during standard business hours to support your needs. If we cannot respond immediately, please leave a message or send an email to: contact@safipetshop.com
We aim to respond to all customer enquiries within 24 hours. Messages received outside of our active service periods will be prioritized on the next available business day. - What happens to my statutory consumer rights?
Safipetshop operates in full accordance with applicable Slovak and European Union legislation. Mandatory consumer rights, including applicable rights relating to withdrawal, conformity of goods, refunds, and statutory remedies, are not excluded or reduced by information contained in this FAQ. - Where can I find the full terms of purchase?
The complete Terms and Conditions, Privacy Policy, Shipping Policy, and applicable Returns information are available through the relevant sections of the Safipetshop website.