These Terms and Conditions govern the use of www.safipetshop.com and purchases made through the website.
By placing an order through Safipetshop, the customer confirms that they have reviewed and accepted these Terms and Conditions together with the applicable product information, ordering information, Shipping Policy, and Returns Policy.
- Business Information
Email: contact@safipetshop.com- Company: SAFI Pet Shop, s. r. o.
- Registration No.: IČO: 57501637 / DIČ: 2122789702
- Address: Soblahov 75, 913 38 Soblahov, Slovakia
- Phone: +42 1914105100
- Scope of Application
These Terms and Conditions apply to purchases made through the Safipetshop website by customers located within the European market.
The applicable mandatory consumer protection provisions of European Union and Slovak law remain applicable to transactions where required by law. Nothing in these Terms and Conditions is intended to restrict or remove a statutory right that cannot lawfully be restricted or removed. - Products, Authenticity, and Product Information
Safipetshop provides product information on the relevant product pages, including applicable product characteristics, descriptions, images, and pricing.
All products offered on our website are authentic, securely sourced through authorized supply channels, or are part of our self-branded catalog. We do not sell counterfeit, prohibited, or unauthorized goods.
Customers should review the relevant product information before placing an order. Product images are provided for product reference. Minor variations in color or appearance may occur as a result of individual screen settings, lighting conditions, or ordinary product variations. - Prices, Orders, and Fraud Prevention
All prices displayed on the website are stated in the applicable currency shown at checkout.
The customer is responsible for reviewing the selected products, quantities, delivery information, and order details before submitting an order. An order is submitted when the customer completes the checkout process and confirms the purchase.
Safipetshop may contact the customer where clarification is reasonably required concerning an order or delivery information. To protect our customers and our payment gateway, we reserve the right to verify, refuse, or cancel any order if our security systems or our payment processor flags the transaction as potentially fraudulent, unauthorized, or high-risk. - Order Processing
Orders are normally processed within 1–3 working days after the order has been confirmed.
Processing includes strict order review, quality control, packaging, and dispatch arrangements directly managed by our fulfillment operations. The estimated delivery period begins once the order has been dispatched. - Delivery
Safipetshop serves customers throughout Europe and works with established delivery carriers, including DHL, FedEx, and UPS Priority services, depending on the destination and applicable delivery arrangements.
The standard estimated delivery period is 5–9 working days after dispatch. Delivery times may vary depending on the destination, carrier operations, public holidays, and circumstances affecting the delivery network.
Delivery Tracking
At relevant stages of the delivery process, including dispatch, arrival at a carrier facility, and local delivery stages where tracking information is available, Safipetshop will send tracking updates to the email address provided by the customer during checkout. Customers are responsible for providing an accurate and accessible email address and delivery address when placing an order.
- Delayed Orders & Dispute Resolution
Where an order has not arrived within the standard estimated delivery period, the customer must contact Safipetshop at: contact@safipetshop.com.
Safipetshop will review the order and, where appropriate, initiate an enquiry with the relevant carrier. Following a review of the available delivery information, Safipetshop will determine an appropriate resolution, which may include a replacement shipment or a refund of the relevant purchase amount.
To ensure a swift and amicable resolution, we strongly request that customers contact our support team directly to resolve any delivery delays before initiating a payment dispute or chargeback with their credit card provider or bank.
- Risk of Loss or Damage During Delivery
The risk of loss of or damage to goods remains with Safipetshop until the goods are physically received by the customer or by a third party designated by the customer, other than the carrier. The mere handover of goods to a carrier does not transfer the risk of loss or damage to the consumer. This provision is applied in accordance with applicable European Union consumer protection requirements concerning the delivery of goods. - Right of Withdrawal
For eligible consumer purchases, customers have a statutory 14-day Right of Withdrawal in accordance with applicable European Union consumer legislation.
The withdrawal period generally begins on the day on which the customer, or a third party designated by the customer other than the carrier, physically receives the goods. A customer wishing to exercise the Right of Withdrawal should contact: contact@safipetshop.com.
The customer should provide sufficient information to identify the relevant order. - Returns Following Withdrawal
Where the Right of Withdrawal is exercised in accordance with applicable law, the customer should return the goods within the applicable statutory period. Goods should be handled only to the extent necessary to establish their nature, characteristics, and functioning.
Where applicable, the customer may be responsible for a reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, in accordance with applicable law. Where the customer exercises the Right of Withdrawal in accordance with the applicable statutory requirements, refunds will be handled in accordance with the relevant legal provisions. - Damaged or Defective Goods
If an order arrives damaged, defective, or otherwise does not conform to the applicable purchase requirements, the customer should contact: contact@safipetshop.com.
Customers may provide photographs or other relevant evidence showing the condition of the goods and packaging. Where photographs sufficiently establish the condition of the goods, Safipetshop may arrange a refund or replacement without requiring the damaged item to be returned. Where further information is reasonably required to assess the matter, Safipetshop may request additional details concerning the order. Nothing in this section limits any mandatory statutory remedies available to consumers under applicable European Union or Slovak law. - Refunds & Payment Reversals
Where a refund is approved under the applicable purchase terms or statutory consumer provisions, the refund will be securely processed using the applicable payment method associated with the original transaction, unless another method is strictly required or permitted by law.
The timing for the funds to appear in the customer’s account may depend on the relevant financial institution and payment processing arrangements. Customers are urged to contact us directly regarding refund statuses rather than opening a bank chargeback, which can significantly delay the refund process. - Consumer Rights and Product Conformity
Consumers retain the statutory rights applicable to goods purchased from Safipetshop, including rights concerning conformity of goods and available remedies where goods do not conform to the applicable contractual requirements. The statutory rights applicable to consumers are not excluded or reduced by these Terms and Conditions. - Customer Responsibilities
Customers are responsible for:
Providing accurate order, billing, and delivery information;
Reviewing product information before purchase;
Providing an accessible email address for order communications;
Inspecting delivered goods within a reasonable period;
Contacting Safipetshop promptly where an order arrives damaged or where an issue is identified.
Where a customer provides incorrect or incomplete delivery information, Safipetshop may contact the customer to obtain clarification and determine the appropriate next steps.
- Website Use and Intellectual Property
Customers may use the Safipetshop website for lawful purchasing and related purposes.
All content on this website, including but not limited to product descriptions, design layouts, and specifically all images and visual media, are the exclusive property of Safipetshop, are originally created, or are fully licensed and copyright-free.
Customers must not use the website for unlawful activities, submit information that is fraudulent, or engage in unauthorized scraping, copying, or reproduction of our website’s visual or textual assets. Safipetshop may restrict access to website functions where necessary in response to unlawful or abusive use, subject to applicable law. - Limitation of Liability
Safipetshop remains responsible for obligations imposed upon it by applicable law.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable European Union or Slovak law. Where permitted by law, Safipetshop will not be responsible for losses that are not reasonably foreseeable or that arise solely from circumstances outside the scope of Safipetshop’s legal responsibility. Nothing in this section affects mandatory consumer rights or statutory remedies. - Changes to These Terms
Safipetshop may update these Terms and Conditions where necessary to reflect changes to its services, security compliance, website operations, or applicable legal requirements.
The version published on the website at the time of an order will apply to that order, subject to any mandatory legal provisions that apply to the transaction. - Applicable Law
These Terms and Conditions are governed by the applicable laws of the Slovak Republic and relevant European Union legislation.
Where mandatory consumer protection provisions of the customer’s country of residence apply to the transaction, those mandatory provisions remain applicable. Nothing in these Terms and Conditions prevents a consumer from exercising rights that cannot lawfully be restricted under applicable law.