Safipetshop respects the privacy of individuals who visit and use www.safipetshop.com. This Privacy Policy explains how personal data is collected, used, stored, and securely disclosed when you visit our website, place an order, contact us, or otherwise interact with Safipetshop.
For the purposes of applicable data protection legislation, Safipetshop is the Data Controller responsible for determining how and why your personal data is processed.
- Data Controller
Brand: Safipetshop
Email: contact@safipetshop.com- Company: SAFI Pet Shop, s. r. o.
- Registration No.: IČO: 57501637 / DIČ: 2122789702
- Address: Soblahov 75, 913 38 Soblahov, Slovakia
- Phone: +42 1914105100
Safipetshop processes personal data in accordance with Regulation (EU) 2016/679, commonly known as the General Data Protection Regulation (“GDPR”), and applicable Slovak data protection legislation, including Act No. 18/2018 Coll. on Personal Data Protection, as amended. The Slovak data protection framework expressly operates alongside the GDPR.
- Personal Data We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Full name;
Billing and delivery address;
Email address;
Telephone number;
Order number and order details;
Products purchased (all items are authorized for direct consumer sale);
Payment-related transaction information (excluding sensitive raw credit card data);
Information contained in customer enquiries;
Website account information, where an account is created;
Technical information required for secure website operation;
Cookie and similar browsing information where applicable and permitted by law.
We collect only information that is strictly relevant and necessary to the purposes for which it is processed.
- How We Use Personal Data
Safipetshop may process personal data for the following purposes:
Order Processing: We use customer information to process orders, confirm purchases, administer transactions, communicate order-related information, and fulfill our contractual obligations to deliver authentic products.
(Legal basis: Article 6(1)(b) GDPR — processing necessary for the performance of a contract.)
Customer Service: We use contact information and enquiry details to respond promptly to customer questions, requests, and communications, ensuring a high-quality consumer experience.
(Legal basis: Article 6(1)(b) GDPR or Article 6(1)(f) GDPR.)
Legal and Accounting Requirements: Certain information may be processed where necessary to comply with applicable legal, accounting, tax, regulatory, or other statutory obligations.
(Legal basis: Article 6(1)(c) GDPR.)
Website Administration: Certain information may be processed where necessary to operate, maintain, and administer our website securely.
(Legal basis: Article 6(1)(f) GDPR.)
Fraud Prevention & Risk Management: Relevant transaction and account information is actively processed to identify unusual activity, proactively prevent fraudulent transactions, mitigate chargeback risks, and protect the legitimate interests of Safipetshop, our customers, and our payment partners.
(Legal basis: Article 6(1)(f) GDPR.)
- Payment Processing & Security (PCI-DSS Compliance)
All payments made through Safipetshop are processed securely by Stripe, a certified and strictly regulated payment services provider.
We utilize secure SSL/TLS encryption for all checkout processes. Safipetshop does not collect, process, or store complete credit card numbers or sensitive payment details on our servers. All payment information is securely transmitted directly to Stripe in full compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
Stripe processes personal data in accordance with its own privacy documentation and applicable banking regulations. Customers should review Stripe’s applicable privacy information for further details concerning its secure processing of personal data. - Disclosure of Personal Data (No Sale of Data)
Safipetshop strictly does not sell, rent, or trade your personal data to any third parties. Personal data is only disclosed where strictly necessary for the operational purposes described in this Privacy Policy.
Recipients or categories of recipients may include:
Secure payment service providers, including Stripe;
Verified fulfillment and logistics partners necessary to deliver your order;
Website hosting and infrastructure providers;
Professional advisers where appropriate;
Accounting and administrative service providers;
Public authorities, courts, or regulatory bodies where disclosure is expressly required by applicable law.
- International Data Transfers
Where personal data is transferred outside the European Economic Area, Safipetshop will take full account of the requirements of Chapter V GDPR. Transfers may be based on an adequacy decision of the European Commission or appropriate safeguards recognized under applicable data protection legislation, including Standard Contractual Clauses where appropriate. - Data Retention
Safipetshop does not retain personal data indefinitely. Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable statutory obligations concerning legal claims, accounting, taxation, and record keeping.
Customer and order information: Retained to administer the order and for the period required by tax/accounting obligations.
Payment and transaction records: Retained for transaction reconciliation, dispute resolution, and legal compliance.
Customer service correspondence: Generally retained for up to 3 years to resolve any potential ongoing inquiries.
Where personal data is no longer required and there is no legal basis for continued retention, it will be securely deleted or anonymized.
- Your Data Protection Rights
Subject to the conditions established by applicable law, you have the right to:
Obtain confirmation as to whether your personal data is being processed;
Access your personal data;
Request correction of inaccurate data;
Request erasure of personal data (Right to be Forgotten);
Request restriction of processing;
Object to processing;
Request data portability;
Withdraw consent where processing is based on consent.
Requests concerning your personal data may be submitted securely to:
Email: contact@safipetshop.com
We will request sufficient information to verify your identity before taking action to ensure data security.
- Cookies and Similar Technologies
Safipetshop uses cookies strictly necessary for the operation of the website, securing the checkout process, and supporting website functionality. Non-essential cookies will only be used after obtaining explicit consent. - Data Security Measures
Safipetshop applies rigorous organizational and technical measures—including advanced encryption—to protect personal data against unauthorized access, unlawful processing, accidental loss, or damage. Access to personal data is strictly limited to authorized personnel requiring such access for legitimate business fulfillment. - Children’s Data
Our website is intended for general consumers and is not directed at children. Safipetshop does not knowingly request personal data from children. If a parent believes that personal data relating to a child has been provided, they may contact us at contact@safipetshop.com for immediate deletion. - Third-Party Websites and Services
Our website may contain links to external services. Those websites operate under their own privacy practices. Safipetshop ensures that our third-party service providers (such as payment and shipping partners) are subject to appropriate contractual and legal security requirements. - Changes to This Privacy Policy
Safipetshop may update this Privacy Policy to reflect changes in our compliant processing activities or applicable legislation. The latest version will always be published on this page.