Thank you for visiting Safipetshop. If you have any questions regarding our products, orders, delivery arrangements, returns, or general enquiries, please contact us using the details below. Our team is committed to providing you with reliable and efficient support.
Contact Details
Email: contact@safipetshop.com
Company: SAFI Pet Shop, s. r. o.
Registration No.: IČO: 57501637 / DIČ: 2122789702
Address: Soblahov 75, 913 38 Soblahov, Slovakia
Phone: +42 1914105100
Customer Enquiries & Order Support
For the quickest response, please contact us by email at:
contact@safipetshop.com
When contacting us regarding an existing order, please ensure you include your order number and the email address used at checkout. Providing sufficient information helps us identify your transaction quickly and resolve the matter appropriately. You may also contact us by telephone using the number provided above.
Customer Service Hours & Response Times
Our dedicated customer service team operates during standard business days to accommodate your enquiries. We aim to respond to all customer emails within 24 to 48 hours.
Response times may vary slightly depending on the volume of enquiries, but please be assured that any messages received outside of our active service periods will be reviewed and addressed as a priority on the next available business day.
Billing & Payment Enquiries
If you have any questions regarding a charge on your credit card statement or payment status, please contact our support team directly before reaching out to your bank. We are fully equipped to resolve billing questions, issue eligible refunds, and assist with any payment discrepancies promptly.
Written Communication & Policy Matters
Email is our preferred and most secure method for enquiries concerning orders, returns, and product information, as it provides a clear record of the communication to better serve you. Additionally, any formal enquiries regarding our business policies, product authenticity, or intellectual property matters should be directed to our email.
We kindly ask that customers use respectful and relevant communication. We reserve the right to decline communications that are abusive, unlawful, or unrelated to our retail services.
We appreciate your interest in Safipetshop and look forward to assisting you.